Gift card values and balances are set in Canadian funds, but you may purchase and redeem gift cards in your local currency.
If your local currency is different than Canadian, then a currency conversion takes place when the gift card is purchased or redeemed at the checkout. The conversion uses the exchange rate at the time that the gift card is redeemed, and not the exchange rate that was in place when the gift card was issued.
When checking the balance of your gift card, this amount will always show in Canadian funds and will not be converted until being redeemed at checkout.
Unfortunately you may only select the Canadian value of the gift card, we are not able to offer specific gift card values in your local currency at this time.
The MeMi Rewards program was introduced April 11, 2021. Orders before this date do not qualify for the program. If your order falls after this date and you believe some points were not added that should have been, please send an email to firstname.lastname@example.org our customer care team would be happy to look into this for you.
As our team works hard to get your orders out as fast as possible, we aren't often able to make changes or combine shipments, but it never hurts to ask. Send us an email to email@example.com and our Customer Service team will see what they can do to help. But no guarantees!
We want you to be 100% satisfied with your purchase. You may return any unwashed/unworn items* within 30 days of your order for exchange or shop credit (excluding applicable shipping fees). Customer is responsible for return shipping charges for exchanges and returns for shop credit.
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines. Customer is responsible for return shipping charges for exchanges and returns for shop credit.
What items are returnable?
Within 30 days from the date of purchase
In unused, resellable condition, scent free and pet hair free
What items are non-returnable?
The following items cannot be returned for shop credit or exchange:
Clearance items marked "Final sale" in the product description
The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date. Please send us an email with photos of the damage or defect to firstname.lastname@example.org
Can the items be exchanged?
We allow the exchange of purchased items for items of equal value only. Please note the requested exchange in the box provided in the return portal. Once the exchange request is approved and the returning item is received, the replacement item will be shipped to you if available. If the requested exchange is not available we will provide you with a shop credit. Sorry, we are not able to hold product.
What are the refund options?
The following refund options are supported:
Refund to store credit (excluding shipping fees). Gift card does not expire.
How do I ship back the items?
For full instructions on how to ship the returned products, refer to the email received after placing the return request. Customer is responsible for return shipping fees and may ship via their mail service of choice. If using a courier, please confirm if they will deliver to a PO Box, if not, please contact us for an alternate mailing address.
Returns outside of Canada - please mark the customs form clearly as return (or gift). If this is not check then any customs fees incurred will be deducted from your return. We are not responsible for returns lost or damaged in shipment, we recommend adding tracking and insurance.
How soon will I get my shop credit?
Once your returned item is received and inspected, you will be notified via email. You will receive a separate email with a gift card code shortly after.