*Please note, our return policy has changed for all orders placed after September 19, 2018
We want you to be 100% satisfied with your purchase. You can absolutely return any unwashed/unworn items within 30 days of your order for exchange, shop credit (excluding applicable shipping fees) or refund (excluding applicable shipping fees & $10 (cad) restocking fee). Customer is responsible for return shipping charges for exchanges and returns for shop credit or refund.
Please complete and include the return form that was enclosed with your initial order. If a return form was not included or you need another, please email us. We will notify you via email once we have received your return.
Exchanges - We cannot guarantee that the size you require will be available and we are unable to hold sizes. Please note on the exchange form which size you require and if the requested size has sold out, we will provide you with shop credit which you may use when we restock or for a different item.
Refunds- Returns requesting a refund will incur a $10 (cad) restocking fee. Shipping fees are non-refundable. Refunds will be issued via original payment method and once processed by MeMi Collective, may take a few days to appear on your statement.
Shop Credit - We will issue a gift card to you via email for the amount of your return excluding shipping fees. Gift cards never expire and restocking fee does not apply.
Returns outside of Canada - please mark the customs form clearly as return (or gift). If this is not check then any customs fees incurred will be deducted from your return. We are not responsible for returns lost or damaged in shipment, we recommend adding tracking and insurance.
If you have questions regarding your return, have a damaged or defective item or require a return form, please email us email@example.com