At checkout, your order is processed in our websites main currency which is Canadian funds. Your credit card or Paypal, depending on your choice of payment method, will automatically exchange your home currency to Canadian funds.
We absolutely do! We're happy to offer a fast, low cost rate for world-wide shipping. International shipping is a flat rate of $10 which does not include tracking. Express post is available at checkout.
Customs fees may be charged when your package enters your home country. These fees are out of our control and not afiliated with us at all.
We now offer local pick up at our warehouse in Colwood, BC located just off of Wale Rd.
To request local pick up just check the box located in your cart that says "Local Pick Up in Colwood, BC". This will then add an In-Store Pick Up item to your cart that lets us know not to ship your order. If you change your mind before completing payment and decide you would like your order shipped, just go back to your cart and remove the In-Store Pick Up item.
We aim to have your order ready for pick up within 3 business days but during releases and sales please allow up to 10 business days. We ask that you please do not arrive before receiving the email confirmation letting you know that your order is ready. If you do arrive early, you may be asked to return.
Pick up hours are Monday- Thursday 9:30am - 2:30pm (Closed Statutory Holidays) . Our pick up address will be provided in your order confirmation email and shipping confirmation email via the "View your order" button.
We want you to be 100% satisfied with your purchase. You can absolutely return any unwashed/unworn items* within 30 days of your order for exchange or shop credit (excluding applicable shipping fees). Customer is responsible for return shipping charges for exchanges and returns for shop credit.
(*Items marked final sale excluded)
Please complete and include the return form that was enclosed with your initial order. If a return form was not included or you need another, please email us. We will notify you via email once we have received your return.
Any items on clearance (marked down before any discount codes) are not eligible for return and are Final Sale.
Exchanges - We cannot guarantee that the size you require will be available and we are unable to hold sizes. Please note on the exchange form which size you require and if the requested size has sold out, we will provide you with shop credit which you may use when we restock or for a different item. Items may only be exchanged once or additional shipping fees will apply.
Shop Credit - We will issue a gift card to you via email for the amount of your return excluding shipping fees. Gift cards never expire.
Returns outside of Canada - please mark the customs form clearly as return (or gift). If this is not check then any customs fees incurred will be deducted from your return. We are not responsible for returns lost or damaged in shipment, we recommend adding tracking and insurance.
If you have questions regarding your return, have a damaged or defective item or require a return form, please email us email@example.com