We want you to be 100% satisfied with your purchase. You can absolutely return any unwashed/unworn items within 60 days of your order. When return is received we will issue you shop credit. We do not offer refunds or exchanges.
Please email us for a return form firstname.lastname@example.org
Sizing runs true to size which means if you wear a medium usually (gap, banana republic, zara etc) you would be the same size in MeMi . If you're un-sure take 3 quick measurements to see what size we think would fit you best. If you are between sizes we recommend sizing down. You can check our sizing chart here.
HOW SOON UNTIL MY ORDER SHIPS?
We aim for 3 business days but during releases or sales please allow up to 7 business days.
DO YOU SHIP INTERNATIONALLY?
We absolutely do! We're happy to offer a fast, low cost rate for world-wide shipping. Shipping rate will be calculated at check out.
MY PACKAGE DID NOT ARRIVE, WHAT CAN I DO?
Please contact us if your tracked order does not arrive within 30 days of shipment (8 weeks for international orders), and a replacement will be sent.
DO YOU COMBINE SHIPPING ON MULTIPLE ORDERS? CAN I ADD TO MY ORDER?
Sorry we are not able to combine shipping. If you email us before getting a shipping notification we can cancel your original order so you can place another order.
HOW DO I CARE FOR MY MEMI COLLECTIVE CLOTHING?
Each item of clothing is different depending on the type of fabric it is made of. Please follow the washing instructions noted on the care tag.
DO YOU OFFER COUPON CODES OR DISCOUNTS?
We do! We typically post our sales info on our Instagram or Facebook.
One coupon/discount code per order. Coupons cannot be applied during a sale.
MY ITEM IS DEFECTIVE WHAT DO I DO?
We are so sorry to hear this! Please email us a photo to email@example.com and we will issue you a replacement item or a refund.
WHERE IS MEMI COLLECTIVE LOCATED?
We are based out of Victoria BC, Canada.
WHERE IS MEMI COLLECTIVE MADE?
MeMi Collective is ethically made in Canada.
DO YOU OFFER WHOLESALE?
Not at this time, but we hope to in the future. Feel free to send us an email to firstname.lastname@example.org expressing your interest in a wholesale account and we can notify you when it is available.
DO YOU WORK WITH BLOGGERS?
Please email us with your stats and social media info email@example.com